Support in creating complaint records in bulk within their EQMS (TrackWise)

The manual process of logging and managing complaints was cumbersome, time-consuming, and prone to errors, resulting in inefficiencies that impacted overall operations. To address these challenges, a German Pharmaceutical industry engaged Zamann Pharma Support (ZPS) to design a streamlined and automated solution.

Challenges Faced

Manual Complaint Creation: The existing process required manual input of complaint records into TrackWise, leading to delays and increased human error.
Lack of Integration: There was no seamless way to capture complaint data from external systems such as Salesforce and SAP, causing inefficiencies in tracking product information.
Scalability Issues: Bulk complaint record creation was slow, reducing productivity and increasing operational costs.

Zamann Pharma Support’s Approach

ZPS devised a two-fold integration strategy to address these challenges:

Salesforce Integration

- Developed a web service interface to seamlessly connect Salesforce with TrackWise EQMS.
- Enabled users to log complaint details in Salesforce, where the interface logic automatically created corresponding records in TrackWise upon submission.

SAP Integration

- Designed a web service code that integrated SAP with TrackWise EQMS.
- Automated the transfer of key product details—such as product name, batch number, and other specifications—from SAP to TrackWise, ensuring accurate and timely data flow.

Results Achieved

Automation of Processes: The manual effort required for complaint record creation was eliminated, reducing workload and human errors.

Time and Cost Savings: Real-time data transfer through integrated interfaces with Salesforce and SAP saved valuable time and reduced operational costs.

Improved Accuracy: Automating data flow from SAP ensured product-related information was consistent and accurate.

Enhanced Productivity: Bulk creation of complaint records became efficient, allowing teams to focus on critical tasks.

Client Testimonial

“We were struggling with the manual creation of complaint records in TrackWise, which was both time-consuming and error-prone. Zamann Pharma Support provided us with a seamless integration solution connecting Salesforce and SAP with TrackWise. This not only automated our processes but also delivered significant time and cost savings. Their expertise and support have been invaluable to our operations, and we look forward to future collaborations.”

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