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A leading biotechnology company in Germany engaged Zamann Pharma Support (ZPS) to deliver Labware 8 training for their end users. Following the successful deployment, the client requested ZPS to document the training within Veeva, a regulatory-compliant content management platform. Despite a smooth training delivery, ZPS encountered challenges during the documentation phase in Veeva.
Veeva restricted the same learner from being added to multiple sessions of the same course, even when held on different dates and times.
Although the instructor could complete quizzes on behalf of learners, Veeva frequently generated errors during the submission process.
Despite being labeled non-mandatory, the system required a default confirmation quiz for each class.
Conduct a simulated end-to-end test of Veeva’s classroom training functionality before initiating the documentation process. This could identify potential conflicts in learner management and quiz submission early on.
Collaborate with Veeva’s support team to customize the platform’s settings. This could include adjusting learner enrollment rules and disabling the quiz requirement if truly non-essential.
Implement automated workflows for learner enrollment and quiz assignments using Veeva’s API to reduce manual errors and bypass restrictions on learner duplication.
Ensure that ZPS instructors are trained on Veeva’s quirks and best practices to navigate known limitations more effectively.
Use Veeva’s bulk data upload features for adding learners and attendance records, potentially avoiding errors tied to manual input.
Managed learner lists carefully, ensuring unique entries across sessions to avoid duplication issues.
Implemented repeated attempts for quiz submissions and used backup accounts for critical testing scenarios.
Partnered closely with the client’s IT team and Veeva support to resolve recurring errors and improve data consistency.
“Zamann Pharma Support demonstrated exceptional expertise in addressing our training and documentation challenges. Their ability to navigate Veeva’s complexities and deliver a tailored solution exceeded our expectations. The training records are now seamlessly integrated into our compliance platform, allowing us to focus on our core operations with confidence. We look forward to continuing this successful partnership.”
