Combined Labware LIMS Validation, Deployment, and Run Support

A mid-sized pharmaceutical organization sought to streamline its Labware LIMS operations by unifying multiple stages—validation, deployment, and ongoing run support—under one service provider. Previous efforts involved separate vendors for each phase, leading to fragmented communication and additional expenses. Seeking a single integrated model, they turned to Zamann Pharma Support. The goal was to maintain consistent processes, strengthen regulatory compliance, and reduce overhead by eliminating duplicated efforts between different teams.

Challenges Faced

Vendor Coordination: The client had been working with different external partners for validation, software deployment, and long-term support. Misaligned timelines and unclear responsibilities produced inefficiencies and delays.
Inconsistent Expertise: Bringing new vendors on board for different LIMS stages created knowledge gaps. The client had to invest time and resources to repeatedly teach and align each team with site-specific requirements.
Compliance Demands: Keeping a GxP system compliant requires thorough documentation, testing, and audits at every step. Multiple vendors meant different documentation standards, raising the risk of inconsistencies.
Excessive Costs: Contracts with various service providers came with overlapping management layers. Each handover and team onboarding involved extra coordination, ultimately driving up expenses.

Zamann Pharma Support’s Approach

Single Governance Model: Zamann developed a central project management structure covering validation, deployment, and post-deployment phases. This prevented confusion regarding project goals, timelines, and stakeholders.
Consistent Validation and Deployment: A standardized approach unified protocols, risk assessments, and execution scripts (IQ/OQ/PQ). Any insights or lessons learned were promptly integrated into subsequent tasks, avoiding repetitive work.
Expanded Run Support:
- 1st and 2nd Level Business Support: Zamann provided a tiered model for ongoing LIMS assistance. Front-line (1st level) support helped end-users troubleshoot immediate issues, while more complex queries were escalated to 2nd level specialists with deeper technical knowledge.
- Demand Management: A structured process was introduced to capture and evaluate enhancement requests from various departments. These requests, ranging from minor feature adjustments to larger-scale system improvements, were prioritized based on business impact and regulatory significance.
- Ongoing System Expansion: New modules or functionalities were added as the company’s needs evolved. Because Zamann oversaw all phases, each update was designed and implemented in alignment with the client’s operational workflows and validation requirements.
- Change Management and Deployments: Zamann organized regular release cycles to introduce new features and improvements. Each cycle underwent testing and validation to maintain compliance with GxP standards. Change controls were tracked end-to-end, ensuring that staff, documentation, and processes were updated simultaneously.
Seamless Knowledge Transfer: One core team managed the entire system life cycle, preserving historical context about the project. This continuity helped minimize onboarding time for new features and deployments.

Results Achieved

Unified Processes: Using one service provider to handle validation, deployment, and run support eliminated handovers. Communication was more direct, and responsibilities were clearly defined.
Better Compliance: Standardized documentation practices and integrated validation workflows reduced the risk of noncompliance. Audit trails and approvals were captured under a single model, simplifying inspection readiness.
Cost Savings: The client substantially decreased overhead by removing multiple project management structures. Funds once spent coordinating several vendors were redirected toward higher-value strategic projects.
Improved Efficiency: Users had a direct line to specialists for day-to-day support, along with a robust demand management framework that addressed improvement requests. New features rolled out more swiftly, and issues were resolved faster.
Long-Term Flexibility: With ongoing system expansion and coordinated release cycles, the LIMS could evolve alongside the organization’s changing needs. This adaptability helped future-proof the client’s investment in the platform.

Client Testimonial

“Working with Zamann Pharma Support for the entire LIMS life cycle proved to be a game-changer. We now have a unified approach that covers everything from initial validation to new feature releases and day-to-day problem-solving. Their 1st and 2nd level support model has given our teams quick, expert guidance whenever needed. The simplified demand management process makes sure our improvement requests are heard and addressed without delay. Overall, we’ve seen stronger compliance, fewer disruptions, and significant savings by consolidating our LIMS work under one trusted partner.”

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