Creation of Training Concepts for the Highest User Acceptance

A global LIMS implementation project for a biotech pharma company required a comprehensive training concept to address varying levels of user knowledge. While some sites were transitioning from an older LIMS version, others were implementing the system for the first time, shifting from paper-based workflows to digital. Zamann Pharma Support was tasked with creating a tailored training solution to ensure smooth adoption and high user acceptance.

Challenges Faced

Diverse Knowledge Levels: Staff experience ranged from complete LIMS beginners to experienced users.
Change Resistance: Transitioning from paper-based workflows to a digital system required overcoming hesitation and building confidence.
Consistent Understanding: Ensuring all users had a standardized understanding of the new system across multiple sites.

Zamann Pharma Support’s Approach

Tailored Training Materials: Developed step-by-step training manuals and written documentation for clarity and ease of use. Created training videos as visual aids for users to revisit at their own pace.
Interactive Workshops: Conducted live workshops to provide hands-on experience with the system and address user questions in real time.
Centralized Resource Hub: Set up a SharePoint platform to store all training materials, videos, and updates for easy user access.
Continuous Support: Held weekly key user meetings to gather feedback and address challenges as users familiarized themselves with the system.

Results Achieved

High User Acceptance: Users appreciated the clear, detailed manuals and videos as valuable resources for learning the system.
Smooth Transition: The training approach ensured a successful rollout, even for staff transitioning from paper to digital workflows.
Standardized Understanding: Training consistency across all sites enabled confident and efficient system adoption.

Client Testimonial

“Zamann Pharma Support’s training concept was instrumental in achieving smooth adoption of the new LIMS. The combination of detailed manuals, training videos, and interactive workshops ensured high user acceptance and confidence in the system.”

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