Overcoming Language Barriers in Global LIMS Changes

A German site of an international pharmaceutical company was implementing a global LIMS update, but language barriers posed a challenge. The global training materials and sessions were conducted in English, which many staff members struggled to understand. Zamann Pharma Support addressed this challenge by developing a localized training approach, ensuring a smooth rollout and high user acceptance.

Challenges Faced

Language Barriers: Staff had limited English proficiency, making it difficult to follow global training sessions.
Risk of Misalignment: Without clear understanding, there was a risk of improper system use or low user engagement.

Zamann Pharma Support’s Approach

Management Alignment: Highlighted the challenge to management and achieved agreement to implement a localized training concept.
German-Language Training: Adapted global training materials into German for clarity and accessibility. Conducted live workshops in German, ensuring staff received hands-on, language-appropriate training.
Bilingual Resources: Created training manuals, videos, and presentations in German for staff to refer back to.

Results Achieved

Higher User Acceptance: Localized materials and German-language workshops improved staff understanding and confidence.
Smoother Rollouts: The LIMS update was implemented successfully without delays.
Improved Engagement: Addressing the language barrier ensured better communication and alignment with global standards.

Client Testimonial

“Zamann Pharma Support’s localized training approach solved our language challenges effectively. The German materials and workshops ensured smooth adoption of the LIMS system, leading to a highly successful rollout.”

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