Phoenix Pharma
LabWare
BA Unternehmensgruppe
Reckitt
BIONTECH
ratiopharm
SANOFI
Boehringer Ingelheim
Biotest
Heraeus
Takeda
HAYS
UMM
STORCK
Torrent Pharma
Menu
Our routine support provides hands-on guidance in executing the necessary activities associated with handling Market Complaints, from initial complaint receipt to investigation and resolution. With our expertise, companies can streamline their complaint management processes and effectively address customer concerns.
We provide support in establishing robust systems for receiving, evaluating and documenting Market Complaints. This includes executing necessary activities to ensure all relevant information is captured accurately and efficiently.
Our team assists in conducting thorough investigations into Market Complaints, including root cause analysis to determine the underlying reasons for reported issues.
We employ systematic investigation techniques and tools to identify contributing factors and implement corrective actions to prevent recurrence.
We help companies develop effective strategies for resolving Market Complaints in a timely manner. This involves coordinating cross-functional teams to implement corrective and preventive actions, communicating with customers regarding complaint resolutions, and ensuring follow up to verify the effectiveness of implemented measures. Through proactive resolution efforts, companies can enhance customer satisfaction and regulatory compliance.
Our team collaborates closely with you to create, maintain and improve your Quality Management Systems ensuring a perfect fit between processes and goals. From initial setup to ongoing support, we ensure that every element supports robust holistic compliance, efficiency, and long-term growth.
Zamann is committed to building Quality Management Systems that exceed expectations. With a deep understanding of regulatory requirements and global practical expertise, we ensure not only compliance with regulations, but also optimization of QMS´s workflows and continuous improvement.
